Words cannot always describe the beauty, love and happiness which come from the greatest events in our lives. A wedding can evoke such overwhelming emotions that we find ourselves completely speechless… the notes below have been written from some of our wonderful clients who have found the perfect words to share what was in their hearts.We thank you so much for sharing not only your thoughts and thanks with us but for entrusting the Vintage Hotels with your Special Day! Wishing you every happiness in the World from this day forth!
The Beauty of the Properties
The teams at Prince of Wales and Pillar and Post made our wedding the perfect day. The beauty of the properties, the care to detail by the staff, and the warmth offered by all are so very much appreciated.From the Rose Garden, to The Three Feathers, to the perfect wine with a beautiful meal. We can not thank Kaitlin, Sandra, Clippings, and the rest of the Vintage Hotel team enough for a spectacular day we shall cherish forever.
Everything was Perfect
Good Morning, We were recently at your hotel for our daughter’s wedding and we can’t say enough about the level of service we received.Everything was perfect! Sandra was the wedding co-coordinator and she was right on the ball, everything was in order and she always had a smile on her face. She was amazing.The meal and drink service was amazing as well. All of your staff go above and beyond to make your guests happy. I truly can’t say enough to thank you for making our daughter’s day one we will all remember. Even our guests can’t stop gushing.
Thank you, thank you, thank you!
All of our Guests Raved
I am writing this letter to highlight our wonderful experience with Vintage Hotels and the staff.
On July 6th we had our wedding at the Pillar and Post in the Rose Garden and our reception followed in the 3 Feathers Room at Prince of Wales.Our first meeting with Savanna was exceptional, she asked pertinent questions to best suit our needs. We were organizing a small wedding on a budget and at no point did we feel that our event was any less important than something of a larger scale. She was excellent, immediately responding to any question and suggesting special touches to make our event unique and seamless.Our next experience was with Kaitlin Lepp, she managed our “big day” and again we were treated with first class expertise. I had instant response to any and all questions and follow ups. Kaitlin met us the day we arrived and assisted with all the special touches we provided and our room was beautifully decorated. We were lucky to see Kaitlin the day we left and she greeted us with a very personable goodbye and hug ( we felt like family). The hand written card and sparkling wine from Savanna and Kaitlin was a great touch and un expected.At the Rose Garden (July 6th @ 530pm) there was a problem, the wedding prior to ours was late and delayed ours – not to the fault of the Pillar and Post. My apologies, I did not get the name of the woman who took care of us but she came to me apologized and genuinely looked sorry. She went the extra mile, she whisked me and my wedding party personally to the lounge got us drinks and kept the rest of our guests away so I could make my grand entrance. She walked us out, talked me thru the event and ensured it was seamless. It was a perfect day.
Jennifer from Clippings got my flowers on budget on time and they were beautiful. They were the perfect addition to the day.All the staff we encountered were professional, informed and friendly.
Back to the day we arrived at Prince of Wales, Mitch helped get our bags to the room, gave us a little tour, spoke personally about the rooms and their decor and provided some helpful hints about where to go how to get there and who to ask.
You should be very proud of your staff both my husband and myself work in customer service our expectations are high and we have a critical eye for detail. We were not disappointed. Well done!We are already trying to figure out a date for a future visit and will recommend vintage hotels to everyone, just a marvelous experience. All of our guests raved about the food and accommodations.
Beautiful Venue for an Intimate Wedding!
A beautiful venue for an intimate wedding. Everyone did a fantastic job! Many thanks to Kaitlin who did an amazing job from start to finish! Jeremiah and I are very happy with our venue choice. Thank you all for making our special day a memorable one.
Thank you, thank you, thank you!
Just a quick note to thank you once again for a wonderful wonderful shower yesterday!! Everything was so nice, the room you did a great job setting up…it fit the need so perfectly. Joelle loved everything…so did everyone else….I just can’t get over the staff and the service. From first meeting with Savanna, to you to all the service staff yesterday and each time I’ve been in the hotel…even just walking through everyone was so friendly and help ful (as I got lost over and over again). It’s quite a team there and whoever, wherever at the top must be so very proud of all of you. Kaitlin, you always made me feel reassured and at ease with every silly little request and a hundred questions. Kathryn and the team there with my “oh can we have this” “oh is it time for this” (I asked that a lot) “is it okay if you do this”…thank you, thank you, thank you!!!! Take good care; please pass on my huge gratitude to everyone….Oh how I wish Joelle had chosen the Niagara Region for the wedding instead of Toronto!! Weddings in the hotel must be just beautiful!
It was like a destination wedding without the travel!
We recently held a wedding at The Pillar and Post and it was an amazing experience! Many of our guests said it was the best wedding they’ve attended. The staff was extremely friendly, attentive and professional. The service was held in the Rose Garden, and the reception in the Upper Canada Hall. Everything was excellent.
Many of our guests took in the pools and hot springs – it was like a destination wedding without the long travel.
Questions throughout the planning process were answered in a timely and friendly manner. I would HIGHLY recommend this venue! It far surpassed all expectations!
Small wedding- reception was perfect
I cannot say enough about my experience at the Pillar and Post. While other potential venues were not accommodating due to my wish for a small wedding (15 people total!), the Pillar and Post was professional, accommodating, and treated me with so much respect and attention. Planning the reception was made easy with the help of Savanna and Sandra, and every request I had was dealt with efficiently. The reception was perfect, from the friendly bartenders and wait staff, to the perfect timing of the courses through dinner, to the ambiance and atmosphere. It was an especially nice touch when Sandra checked in on us during the reception, as well as the flower and bottle of champagne waiting for us in our room. We had a great time and are already looking forward to our anniversary stay.